At Manchester Roofing, we are dedicated to protecting the privacy and personal data of our clients with the same precision and discipline we apply to our craft. As a boutique provider of high-end roofing solutions for historic and designer properties throughout the Charlotte metro area and the Carolinas, we understand the importance of discretion and security. This policy outlines our commitment to transparency regarding how we collect, utilize, and safeguard your information when you engage with our digital presence or inquire about our specialized services in slate, copper, and architectural metalwork.

We collect personal information through several touchpoints to ensure we provide the refined service our clientele expects. When you complete a consultation request on our website, we collect your name, email address, telephone number, and property address. Furthermore, when you contact our office via telephone, your conversation may be recorded and transcribed to maintain our rigorous standards of quality assurance. We also utilize automated tracking scripts and cookies to gather data regarding how visitors interact with our online portfolio and service descriptions.

The information we gather is used primarily to facilitate our bespoke roofing services, schedule detailed site assessments, and manage project logistics. We utilize submitted contact details to send marketing communications and updates regarding our heritage-grade materials and craftsmanship, though you may opt out of these at any time. Phone numbers provided via our forms or direct calls are retained for marketing and analytical purposes, while call transcriptions are employed for sales training and process refinement. We also process data to ensure compliance with all legal and regulatory obligations inherent to our operations as licensed general contractors in North Carolina and South Carolina.

Our website employs sophisticated tracking technologies, including Google Analytics, Google Tag Manager, and Google Ads, to evaluate site performance and user behavior. We also utilize CallRail for comprehensive call tracking and recording to better understand the needs of our prospective clients. These tools use cookies to monitor site usage and may be utilized for remarketing efforts, allowing us to present relevant information to past visitors. By navigating our site, you acknowledge the use of these standard marketing scripts designed to enhance your digital experience.

We share data only with a select group of trusted third-party service providers essential to our business operations, such as CRM platforms, email marketing systems, and analytics partners. These entities are contractually obligated to maintain the confidentiality of your information and are prohibited from using it for any purpose other than providing services to Manchester Roofing. We maintain a strict policy against the sale of personal data to third parties, ensuring that your information remains within our controlled professional network.

Personal information is retained for the duration necessary to fulfill our service obligations, maintain accurate business records, and uphold the purposes detailed in this policy. Should our professional relationship conclude, we continue to store data as required by law or until a formal request for deletion is made. We prioritize the security of your data by employing encrypted connections and restricting access to sensitive information to only those employees and partners who require it to perform their professional duties.

In compliance with the Telephone Consumer Protection Act (TCPA), by providing your phone number, you consent to receive SMS and text messages from Manchester Roofing regarding your inquiries and our services. Consent to receive these messages is not a condition of purchase, and message frequency may vary based on your project needs. Standard message and data rates may apply. You may revoke this consent at any time by replying STOP to any message received, or you may reply HELP for further assistance.

We respect your right to control your personal information and provide the ability to request access to, updates for, or the deletion of your data at any time. Residents of California may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is being collected and the right to opt out of certain data processing activities. Our services and website are intended for adults and are not directed toward children under the age of 13.

Manchester Roofing reserves the right to update this privacy policy to reflect changes in our business practices or legal requirements. Any modifications will be posted directly to this page, and we encourage clients to review this policy periodically to stay informed of our privacy practices. Our commitment to the heritage and longevity of your roof extends to the protection of your personal information, ensuring a relationship built on trust and professional integrity.

If you have questions regarding this policy or the manner in which your data is handled, please visit our contact page to reach our administrative office directly. Whether you are seeking a consultation for a Ludowici clay tile installation or a zinc roofing project, our team is available to discuss your privacy concerns. We are dedicated to providing clear communication and maintaining the highest standards of service for our distinguished clients across the Carolinas.